(I was working in warranties for a large computer manufacturer, mostly with businesses but a few individuals came through on the line here and there.)
Me: “Thank you for calling ***. How can I help you?â€
Customer: “My computer don’t work.â€
Me: “I’m sorry to hear that, ma’am. Can I get the serial number off of your CPU?â€
Customer: “My what?â€
Me: “The computer tower.â€
Customer: “Huh?â€
(I’ll spare you the agony but, I went on for about 3 more minutes trying to describe the CPU and getting nowhere.)
Me: “I’m sorry, I don’t seem to be expressing myself well today. Can you describe to me all the computer parts on your desk? I’ll tell you which one the number I need is on.â€
Customer: “It’s just a keyboard and a screen, like any other computer.â€
Me: “Oh, you have a laptop!â€
Customer: “A what?â€
Me: “A little computer you can take with you. The keyboard and screen fold together with a hinge in the middle, right?â€
Customer: “No, I don’t! I don’t know what is wrong with you computer people today. First the sales guy tries to sell me a bunch of sh*t I don’t need in this big box package and now you don’t even know what a computer is! Brand new today and it don’t even work.â€
Me: “So…you just bought a keyboard and a monitor?â€
Customer: “What’d I need all the rest uh’ that sh*t in the box for? This was way cheaper! I ain’t stupid!â€
Me: “…â€