- Customer: "I had an important document that was password
protected, and I can't get in it. I don't know the password."
- Tech Support: "Ok, we do have a program the get passwords from
Word documents. Can you email me the document?"
- Customer: "No, it is very sensitive. That's why it was password
protected. I won't even keep the file on the server. I keep it
secure on a floppy."
- Tech Support: "It would be much safer if you kept it on the
server. Floppies are easily corrupted. At least on the server it
would be backed up each night."
- Customer: "That is exactly what I don't want to happen. For
legal reasons, I don't want any copies of this file. I want you to
come down here and get the password for me."
- Tech Support: "I'm not in the same office as you are, so I'll
need to send someone there to your desk to help you out."
- Customer: "Have them call ahead first so I can get security
here when they are work with the file."
- Tech Support: "Security? Sir, We sign a non-disclosure agreement,
so that won't be necessary."
- Customer: "Yes, it will be necessary! This is a very important
and sensitive document, and we don't want anyone touching it without
some security."
- Tech Support: "Ok, that's fine. I'll let them know to bring the
password software so they can get the password you forgot."
- Customer: "I didn't forget it!"
- Tech Support: "Excuse me?"
- Customer: "I didn't have to remember it."
- Tech Support: "What do you mean?"
- Customer: "The password was written on a yellow post-it note
attached to the disk and must had fallen off. It has be somewhere on
my desk, but there are so many papers here I can't find it!"
I had to mute the phone so they wouldn't hear me laughing.
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